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GRIEVANCE REDRESSAL CELL

 

The Grievance Redressal Cell of the college believes in the dictum that every voice is to be heard and every issue is to be addressed with transparency, fairness and justice. It plays a pivotal role in maintaining smooth functioning of the college and contributing to the holistic development of its students. The cell which has been formed as per the Prevention, Prohibition and Redressal Act 2013 deals with any grievance related to the campus life of the students and attempts to resolve the issue within stipulated time. The objectives, policy and composition of the cell is displayed on the college website.

 

 Objectives:                                                    

  • To provide a mechanism for the students to vent out their grievances freely and anonymously relating to academic and non-academic matters as well.
  • To ensure that the grievances of the students are redressed timely in a fair, effective and transparent way. 
  • To avert any untoward incident in the college campus. 
  • To uphold a healthy strife-free academic atmosphere in the college. 
  • To enhance the standard of the college by identifying areas that need improvement through the feedback given by the students. 
  • To provide an impartial, fair, transparent mechanism for the timely resolution of grievances raised by the students, the Cell abides by the following guidelines--

 1. Openness:                                      
To provide an easy access to the grievance redressal process to each and every student of the college.

 2. Confidentiality:                         
To conduct the entire process for addressing an issue in a strictly confidential way.

 3. Impartiality:                               
To address all grievances in an impartial way without showing any bias or prejudice to any party.

 4. Transparency:                           
To ensure transparency every stage of the grievance redressal process to be clearly formulated.

 5. Fairness:                                     
To maintain fairness in the Grievance Redressal system all parties involved in an issue to be equally heard and treated.

 6. Timeliness                                  
To adhere strictly to the stipulated time framework (within 15 days of the receipt of a grievance) to resolve the grievance.

 7. Review                                        
To regularly review the grievance redressal procedures and mechanisms with a view to updating the Grievance Redressal Policy.

 8. Documentation.                       
To maintain detailed records of grievances and their resolutions in the minutes of the meeting of the cell.
 

 

 To provide an impartial, fair, transparent mechanism for the timely resolution of grievances raised by the students, the Cell abides by the following guidelines: 

  • Openness: To provide an easy access to the grievance redressal process to each and every student of the college.
     
  • Confidentiality: To conduct the entire process for addressing an issue in a strictly confidential way.
     
  • Impartiality: To address all grievances in an impartial way without showing any bias or prejudice to any party.
     
  • Transparency: To ensure transparency every stage of the grievance redressal process to be clearly formulated.
     
  • Fairness: To maintain fairness in the Grievance Redressal system all parties involved in an issue to be equally heard and treated.
     
  • Timeliness: To adhere strictly to the stipulated time framework (within 15 days on the receipt of a grievance) to resolve the grievance.
     
  • Review: Regularly review the grievance redressal procedures and mechanisms with a view to updating the grievance redressal policy.
     
  • Documentation: To maintain detailed records of grievances and their resolutions in the minutes of the meeting of the cell.

 

 

 

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Mechanism